Privacy Policy

At Biotthery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide to us when you use our website and services. We adhere strictly to the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

  • Personal Identification Information: Name, email address, postal address, phone number, and date of birth when you register an account, place an order, or subscribe to our newsletter.
  • Payment Information: Credit card details, billing address, and other payment-related information. Please note that we do not store full credit card numbers on our servers; this information is processed securely by third-party payment gateways.
  • Demographic Information: Your preferences, interests, and other details relevant to customer surveys and/or offers.
  • Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services, including browsing patterns, pages visited, and product views.
Secure data lock icon representing privacy protection

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders: To manage your purchases, process payments, and deliver products to you.
  • To Manage Your Account: To create and maintain your account, provide customer support, and communicate with you about your orders and services.
  • To Improve Our Services: To understand your needs and preferences, personalize your experience, and develop new products and features.
  • For Marketing Communications: To send you newsletters, promotional offers, and information about new products or services that we believe may be of interest to you, based on your consent.
  • For Analytics and Research: To analyze website usage, conduct market research, and improve our website's functionality and performance.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements, including fraud prevention and security measures.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, such as payment processors, shipping companies, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
Abstract network showing data flow and connections

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt all sensitive information you supply.
  • Access Controls: Access to your personal data is restricted to authorized employees and service providers who need the information to perform their specific tasks.
  • Regular Audits: We regularly review our security practices to ensure they remain robust and effective.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the details provided below.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences, analyze site traffic, and deliver personalized content. For more detailed information on how we use cookies, please refer to our Cookie Policy.

7. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:

  • Email:

This Privacy Policy was last updated on October 26, 2023.