Frequently Asked Questions

At Biotthery, "natural" means we meticulously select ingredients derived from plants, minerals, and other naturally occurring sources. We prioritize organic, sustainably sourced components and avoid synthetic chemicals, parabens, sulfates, artificial fragrances, and dyes. Our commitment is to provide you with products that are as close to nature as possible, ensuring purity and effectiveness without harsh additives.

We believe in transparency, and every product page lists our full ingredient deck, allowing you to make informed choices that align with your health and beauty philosophy. We conduct rigorous testing to ensure both the safety and efficacy of our natural formulations.

Many of our products are formulated with sensitive skin in mind, utilizing gentle, hypoallergenic ingredients known for their soothing properties. However, individual sensitivities vary greatly. We always recommend checking the ingredient list for any known allergens and performing a patch test on a small area of skin before incorporating a new product into your routine, especially if you have highly reactive skin. Look for products specifically labeled "for sensitive skin" or "dermatologist-tested" in our Skincare section.

If you have specific concerns, please don't hesitate to contact our customer support team for personalized recommendations.

We offer various shipping options to meet your needs, including standard and expedited services. Shipping costs and delivery times depend on your location and the chosen shipping method. You can view estimated shipping costs and delivery times during the checkout process before finalizing your order. We strive to process all orders within 1-2 business days.

For international orders, please note that additional customs duties and taxes may apply, which are the responsibility of the recipient. We currently ship to a wide range of countries, and you can find a complete list during checkout. For more detailed information, please visit our Terms & Conditions page.

We want you to be completely satisfied with your Biotthery purchase. If you're not happy with a product, you may return it within 30 days of receipt for a full refund or exchange, provided the item is unused and in its original packaging. Please note that return shipping costs are generally the responsibility of the customer unless the product arrived damaged or incorrect.

To initiate a return, please visit our Contact Us page and fill out the return request form, or email us directly at . Our customer service team will guide you through the process. Refunds are typically processed within 5-7 business days after we receive the returned item.

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this tracking number to monitor the status of your delivery. Please allow up to 24 hours for the tracking information to become active after you receive the shipping confirmation.

If you haven't received a tracking number within 2 business days of placing your order, or if you encounter any issues with tracking, please don't hesitate to contact our customer support team. We're here to help!

Yes, we frequently offer special promotions, discounts, and exclusive deals to our valued customers! The best way to stay informed about our latest offers is to subscribe to our newsletter. You'll receive updates directly in your inbox, along with news about new product launches and health tips. You can also follow us on our social media channels for real-time announcements.

Keep an eye on our homepage and dedicated Health & Beauty Tips blog for seasonal sales and limited-time offers. We love rewarding our loyal community!

Creating an account with Biotthery is quick and easy! Simply click on the "Account" icon at the top right of our website and follow the prompts to register. Benefits of having an account include faster checkout with saved shipping information, access to your order history, ability to track current orders, and exclusive access to member-only promotions and content.

Your account dashboard also allows you to manage your subscriptions, update your personal information, and review past purchases, making your shopping experience seamless and personalized. We prioritize the security of your data, ensuring your information is protected according to our Privacy Policy.